Service Support

Service Policy

Service Policy

Vehicle warranty period

1. Three guarantees for motorcycles: 24 months or 20000 kilometers (time or mileage exceeding one of them is deemed to exceed the three guarantees).
2. Medium-row motorcycle type and PCX160 three-guarantee period: 24 months with unlimited kilometers.
3. Three guarantees for electric bicycles: 12 months.
4. Quality defects caused by manufacturing, packaging, storage and transportation during the three-package period, which affect the appearance, integrity and usability, shall be the responsibility of the company if the responsibility belongs to the company.
5. The three guarantees are mainly based on adjustment and repair, supplemented by replacement of new parts, and the assembly shall not be replaced if the three guarantees can be replaced. The vehicles after the three guarantees repair shall meet the relevant technical requirements of the state.

Zengcheng Dongyang Motorcycle Industry Co., Ltd.
Zengcheng Dongyang Motorcycle Industry Co., Ltd.

No "three guarantees" matters

1. Normal wear and tear and consumables after purchase (see the parts that are not covered by the warranty manual for details).
2. Damage caused by failure to use, maintain and keep according to the requirements of the User Manual; damage caused by failure to maintain according to the maintenance mileage interval of Dongyang.
3, in the non-special service unit improper maintenance caused by damage.
4, not in accordance with the instructions for use, beyond the company's specifications limit caused by damage.
5, the company did not approve the transformation and cause damage.
Damage caused by excessive use such as participating in motorcycle competitions.
7, do not use the company's pure parts and special oil caused by damage.
8. Sensory phenomena (sound and vibration, etc.) that have no effect on function.